|
Contacting Our Office
Our Bethesda office is open between 9:00 AM - 7:00PM on Tuesday, and Thursday; and 9:00 - 5:00 PM on Monday, Wednesday and Friday. Our
Frederick office is open 10:00 AM to 7:00 PM on Monday and Wednesday. Please call us during those hours at
301-215-7721 to schedule or cancel appointments, or to speak to a clinician. Our phones are busiest during the first and last hours of the day, and
you may be asked to hold for several minutes. Please feel free to leave a message on our answering machine and someone will call you back
as soon as possible.
The following guidelines were designed to help you make the most of your visits at
The Brain Wellness and Biofeedback Center.
Scheduling/Canceling Appointments
Our clinicians treat only one client at a time. Your appointment represents time set aside especially for you.
Please bring your calendar with you when you visit our office to schedule your next appointment. Alternatively, you may call during office hours and one of our receptionists will assist you.
If you find that you cannot keep your appointment, please cancel it at least 48 hours in advance. By doing so, you enable us to schedule another client for that time. Failure to cancel with at least 48 hours notice, or "no-shows" may result in a cancellation charge of up to the full cost of the scheduled appointment. This charge must be paid in full prior to rescheduling.
Speaking with a Clinician
When you call to speak to a clinician, you may find that s/he is meeting with another client and is not free to take your call. If it is not an emergency, our receptionist will gladly take a message. Please provide as many details as possible so that when your call is returned, the clinician will have all the appropriate information available. Since clinicians are not always free to return calls during the day, we ask for both day and evening phone numbers.
Your Visit
Please arrive several minutes early for your appointment. When you do, please sign in and tell the receptionist who you have come to see.
We cannot supervise young children while you are being seen by a clinician. Please arrange for their care during your appointment.
Fees
Our fees are based on the complexity of your problem and the time it takes to evaluate and treat it. We may charge for telephone consultations that take the place of office visits.
Your Responsibility for Payment
The Brain Wellness and Biofeedback Center does not participate with any HMO or PPO and as such, is an "out-of-plan" provider. You are responsible for
charges at the time of the visit. We appreciate receiving payment when services are rendered. In addition to cash and checks, we also accept
MasterCard, Discover & Visa. If you have questions about our fees or your bill, please speak with our Finance Department.
Insurance Coverage
As mentioned above, the Brain Wellness and Biofeedback Center does not participate with any HMO or PPO and we can not tell you specifically
whether or not your health insurance will cover our services. We strongly recommend that you call your insurance provider to answer any insurance
questions you may have. We can tell you that some insurance policies cover our services and others do not. Aetna, for example, has recently announced that they will cover some forms of biofeedback when they
consider it medically necessary for the following conditions: migraine and tension headaches; TMJ; stroke rehabilitation; TBI; Raynaud's disease;
chronic constipation; irritable bowel syndrome; and refractory tinnitus. Please call your insurance company and specifically ask them whether or not they
cover biofeedback for your particular problems. Our office will be happy to supply you with the CPT codes that we use so that you will have the information
you need prior to calling your insurance provider. We do require payment for services as they are rendered. We will provide you with a detailed receipt that you may
send to your insurance company to try to obtain reimbursement,
Liability (accident cases)
Regardless of any liability action, timely payment of bills remains your responsibility. Medical and financial information will be released upon request after a release-of-information form is signed.
Worker's Compensation
You are responsible for providing accurate workers' compensation information. Medical and financial information will be provided at your request after a release-of-information form is signed.
Requesting Records
We are happy to send copies of records of your visit(s) to you or to your physicians. Please ask the receptionist for a "Request for Records" form and your request will be processed. There may be a charge for this, depending on the number of pages to be copied.
Parking
Bethesda Office: There are several metered public garages nearby, plus metered parking spots on the street.
Frederick Office: There is free off-street parking available.
Feedback and Referrals
As our client, you are our first concern. We hope that you are satisfied with our care and that you feel that you are treated with kindness and with courtesy. Please let us know if we have treated you well. If you are not satisfied with our care, please let us know, so that we may correct any deficiencies that may have occurred. In addition, we always appreciate when our clients refer others to our office.
Thank you.
|
